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Legal

Refund and Cancellation Policy

One published price means one published refund rule. This policy forms part of the Terms of Use and applies to everything you can buy from DutyPath. Last updated [CONFIRM: effective date].

Academy courses

Before you startFull refund if you request it within [DECIDE: cancellation window, e.g. 7 days] of purchase and have not accessed more than [DECIDE: access threshold, e.g. 10% of the material].
After you start[DECIDE: pro-rata to a stated point, or no refund after the threshold — this is the single most important decision on this page]
The examinationOnce the CFPO examination has been scheduled or sat, the examination portion of the price is not refundable. A failed examination is not grounds for a refund of the course.
AAPC feesNot ours to refund. AAPC examination and membership fees are paid by you directly to AAPC and are governed by AAPC's terms.
If we cancelIf we withdraw a course you are enrolled in, you get a full refund of the unused portion, without needing to ask.

Funded enrollments. Where a third party paid — Army Credentialing Assistance or any other funding source — the refund goes back to the payer, not to you, in the amount they paid. If you withdraw from a funded course you may also owe your funding program directly under its own rules; that is between you and them.

Workflow subscriptions

Cancel anytimeCancel from your account. Your subscription runs to the end of the period already paid for, then stops. No cancellation fee.
Part monthsMonthly fees are not pro-rated on cancellation. You keep access until the period ends.
Changing tierMove up or down at any time; the change takes effect [DECIDE: immediately with proration, or at the next billing date].
Your dataExport your client records before you cancel. We keep them for [DECIDE: grace period, e.g. 30 days] after cancellation, then delete them.
Failed paymentWe retry, and email you. Access is suspended after [DECIDE: dunning period] and the account closes after [DECIDE: closure period].

Screening and membership

Background screeningNot refundable once ordered. The check is bought from Checkr on your behalf the moment you submit it, and that cost is incurred immediately. If you change your mind before it is ordered, you get a full refund.
An adverse resultA screening result that prevents listing is not grounds for a refund of the screening fee. Your rights on the accuracy of a report run through Checkr and the Fair Credit Reporting Act, and are explained in the disclosure you receive before the check is ordered.
Membership fees[DECIDE: whether membership is billed separately from Workflow, and its refund rule]

How to request one

Step 1

Write to us

Email [CONFIRM: refunds email] from the address on your account, with your order reference and what you are asking for.

Step 2

We respond

Within [DECIDE: response window, e.g. 5 business days], in writing, with a decision and the reason for it.

Step 3

Money moves

Approved refunds go back by the original payment method within [DECIDE: e.g. 10 business days], or to the third party that paid.

Step 4

If you disagree

Ask for a review at [CONFIRM: escalation contact]. Please raise it with us before starting a card chargeback.

No discounts, and no negotiated refunds. One published price for everyone means this policy is applied the same way for everyone. We do not make individual exceptions, because an exception for one person is a different price for everyone else.