Why this exists
A veteran gets referred into the community because the VA cannot see them in time. That referral only lands if the practice's providers are credentialed and enrolled — and almost nobody is trained to keep them that way. DutyPath trains that person, sells the software the work is done in, and offers the practice's federal payer billing and patient collections as a service of its own.
Where a referral has to get to
Who is on the file?
Three clinicians, three state boards, and two workstreams that never line up: credentialing proves they are safe to see patients, enrollment registers them so the visit pays. Read the calendar with a trained support professional on the file and without one.
| Provider | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dr. Alvarez · VA | ● | ● | ● | ◐ | ◐ | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
| Dr. Chen · NC | ● | ● | ● | ● | ● | ● | ◐ | ◐ | ○ | ○ | ○ | ○ |
| Dr. Osei · TN | ● | ● | ● | ● | ● | ● | ● | ● | ● | ◐ | ○ | ○ |
| Provider | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dr. Alvarez · VA | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Dr. Chen · NC | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Dr. Osei · TN | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
“Nothing above required a bad doctor, a bad practice or a bad decision. It required a date nobody owned.”
In a state nobody was watching, on a workstream nobody was assigned to. That is the whole failure.
The referral goes somewhere else, the veteran waits longer, and three fully licensed clinicians sit in an office that can no longer be sent one.
It is also a fixable failure, and fixing it does not take a clinician. It takes one trained person who knows what expires, in which state, on whose calendar, and who files ahead of the window every time. That is the person we train, equip and list.
The shortage
The desk that keeps those doctors credentialed and enrolled — and, as a separate service, paid.
Demos
Two demonstrations of the work itself, running on invented practices and invented dates. Each plays through a walkthrough when you reach it, then hands over so you can drive it yourself — add a client, choose the payer, open the file and move it along.
Every provider client on one screen. Add a practice, choose the payers it is being enrolled with, and the record reshapes itself around each programme: the documents it asks for, the clock it runs on and the desk the claim goes to are the payer’s, not a generic form. Open any client to work the file and move it on a stage.
Covering the three federal payer programmes DutyPath works in — VA Community Care, TRICARE and CHAMPVA.
The billing side of the same desk. Enter a visit and choose the programme, and the ledger recomputes: deductible and cost share for a CHAMPVA beneficiary, the remit amount for a TRICARE patient, and nothing at all for a Veteran — because a practice never bills a Veteran for community care, and the software refuses rather than reminds.
Covering the three federal payer programmes DutyPath works in — VA Community Care, TRICARE and CHAMPVA.
Demonstrations, not the product. Both run on invented practices, patients, charges and dates, and nothing entered into either leaves your browser. The products themselves are in build; the payer routing shown follows published programme structure and is not for operational use.
Services
Training that teaches the federal payer programs specifically, software that holds the work, and the billing, reference and technical services a practice needs to stay credentialed, enrolled, paid and findable. DutyPath never bills a veteran, never touches patient money, and never performs collections itself — the practice's own DCSP does, at its own desk.
01
One file per provider, every state board, both workstreams in the same record. The renewal calendar is derived from the file itself instead of a spreadsheet somebody has to remember to open. Built for members carrying several practices at once; the federal payer reference library is in every tier.
02
835 remits posted, denials routed by reason code, misroutes caught before the payer says so, underpayments checked against the fee schedule, and patient statements only after the payer adjudicates. A service of its own, beside Workflow — performed by your DCSP on the practice's own processor account. Never a bill to a veteran.
03
For provider staff already at the front desk and in the back office: intake, eligibility, referral handling, authorization windows, what to say to a veteran about billing. Delivered in your Workflow, on your own files, with a certificate of completion per staff member.
04
The federal payer reference set, kept current and searchable: the 164 DutyPath codes the platform runs on, the gateway table for every program and region, the filing clocks and the reason-code routing. Members search it; Workflow enforces it.
05
Getting Workflow into the practice you already run: practice-management connections (Tebra, athenahealth, AdvancedMD, eCW), clearinghouse routing to Optum, TriWest, VA FSC, TRICARE and CHAMPVA, HIPAA hub setup, and the security review that comes with it.
What DutyPath is
Academy
Credentialing, payer enrollment, authorization and compliance taught against VA Community Care, TRICARE and CHAMPVA — the programs where the rules are least documented and the mistakes cost the most.
Workflow
A multi-client system of record. Every provider client, every state board, both workstreams, and a renewal calendar built from the file itself rather than typed in and forgotten.
Membership
Providers browse a screened directory and choose for themselves. No matching engine, no account manager, no referral fee, and no paid placement anywhere in the results.
How it works
The DutyPath Vlog · Two hubs
The DutyPath Vlog
Credentialing, enrollment and billing worked on screen, not talked about in the abstract: the file, the portal, the denial and the fix, recorded as they happen, alongside the clinical side of what practices are actually treating. Short episodes, one problem each. A commercial channel that carries paid advertising; advertisers buy placements and nothing else.
Watch the vlogDirect care providers
Direct care support professionals
Membership is held with DutyPath LLC either way; Veterans Desk and Mendry are the community affiliation shown on your listing. Every practice, provider, state, date and number in the illustrations is fictional. No patient information is used or collected.
